Navigating the Path to Efficiency
Initially, Global Capability Centers (GCC) were mostly handling operations of call centers, data processing, document management, and customer care. However, today, they work on cutting-edge and niche technologies.
More multinational companies (MNCs) are reducing their dependence on Indian IT services companies by building their in-house tech centers. GCCs are undoubtedly eating into the outsourcing and offshoring cake of Indian IT services providers by setting up in-house development teams. In a GCC-less world, most of this work would have been captured by them.