Desert Oasis Healthcare Overview

Even during the COVID-19 pandemic, Desert Oasis Healthcare (DOHC) continued to receive recognition in 2020 for its company culture, as rated by its employees, and for service excellence, as rated by the local community. Not only was DOHC designated a Great Place to Work for the third consecutive year in 2020 but it also ranked #27 on the nationwide Fortune Best Workplaces in Health Care and Biopharma 2020 list. In addition, local readers voted DOHC Immediate Care Clinics as “Best of Desert 2020” in the Urgent Care category for its four locations in Palm Springs, Palm Desert, Indio, and Yucca Valley. For many years, DOHC has been holding an Employee Appreciation Banquet to celebrate their collective work and shine a light on those who went above-and-beyond for DOHC patients. Although employees couldn’t gather together physically in 2020, DOHC held its annual “Week of WOW” virtually in October – finishing with a day-long virtual Employee Appreciation event on Friday that included videos made by and about DOHC employees that recognized how none of them had been slowed in their commitment to service excellence, even with the COVID-19 pandemic. “We have long said ‘Treat your employees like they make a difference … and they will,’” said Dr. Edith Jones-Poland, Medical Director of Clinical Quality and Workflow Management, who is also a Primary Care Physician. “Some years ago, we instituted a program called Language of Caring at DOHC that has inspired all of our employees to be more mindful every day of how we interact with each other and with the patients we all serve.” During COVID-19, a time of significant changes in the way that many employees now live and work, DOHC doubled-down on assuring employee satisfaction for those on the front lines of patient care, as well as those now working from home. The COVID-19 Task Force and the Morale Committee assure a feeling of connection among all employees and management, whether on the front lines or working from home. They do this with daily email updates and communications that often include contests and raffles that reinforce a sense of togetherness, assisted by the employee intranet. For patients and the general public, as well as DOHC employees, regular COVID-19 updates have been made on its website since March 2020. DOHC was formed in 1981 as one of the first medical groups in the desert communities of southern California. Today, it provides medical care and wellness services to patients in the Coachella Valley and surrounding desert communities of Riverside and San Bernardino counties. DOHC serves more than 60,000 members/patients and contracts with a network of 100-plus primary care providers and more than 200 specialists, as members of an Independent Physician Care (IPA) network and our medical group. DOHC also works with local hospitals, diagnostic centers, and other health care systems, as well as home health care, family hospice and palliative care providers and Accountable Care Organizations (ACOs), including Heritage California ACO. DOHC is an affiliate of the Heritage Provider Network (HPN) founded by Dr. Richard Merkin. Today, HPN and its affiliated medical groups, including DOHC, make up one of the nation’s leading physician-driven health care solutions organizations.

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